News
As the festive season approaches, we would like to inform our customers of our Christmas and New Year opening hours, along with details of our 24/7 emergency support available throughout the holiday period.
Our offices in Scarborough (Head Office), St Albans (Southern Office) and Aberdeen (Scotland Office) will operate the following opening hours over the festive period:
Thursday 24 Dec: Open as normal
Friday 25 Dec – Sunday 3 Jan: Closed
Monday 4 Jan: Open as normal
For full office addresses and contact details, please visit our Contact Us page, where you'll find our office locations listed at the bottom of the page.
While our offices will be closed for the festive break, our commitment to keeping your critical power systems running never stops.
Our dedicated team of engineers will remain on call 24 hours a day, 7 days a week, throughout the Christmas and New Year period, ready to assist with urgent enquiries and emergency support.
If you require emergency assistance, please contact our dedicated support line:
Emergency Support: 0333 355 0999
To help us respond to your enquiry as quickly and efficiently as possible, please have the following information ready when calling:
ARN Number – Found on your equipment sticker
Site Address – The location of the equipment
Site Contact Details – The name and contact number of the person on site
Fault Details – A brief description of the issue you are experiencing
Having these details to hand will help our engineers assess the situation and provide the support you need.
We wish you a very joyful holiday season and a Happy New Year, and look forward to working with you in 2027.
If you have any questions or require further clarification regarding our festive opening hours or support arrangements, please contact your dedicated Sales Coordinator or Account Manager before our offices close for the Christmas break.
