Enhanced service level contract for defence client moving to temporary site

When our defence client was in the process of refurbishing a key site, staff and essential services were relocated to a temporary location. In order to make the temporary site fully operational, Dale Power Solutions was tasked with ensuring all critical power systems were fit for purpose and able to support the temporary site as it took on its new and extended remit.

Dale Power’s Solution

Rigorous scoping of the project led to the following actions:

• An enhanced service agreement was agreed to significantly reduce the call out time for maintenance work on Generators and UPS systems
• Full consumable replacement was included to streamline the service provided
• Load bank testing was included to ensure that all equipment was working optimally under full load conditions should there be a power outage. Testing included the entire electrical supply infrastructure
• More frequent and intrusive UPS inspections were introduced (more than the standard twice a year) to ensure all UPS systems were in prime condition at all times

Our Results

The client moved crucial services to the temporary site to allow the refurbishment project to take place, safe in the knowledge that the backup power equipment at the temporary site was fully functioning and able to provide critical power when needed.