This role is based in North East Scotland and is primarily office-based, with occasional travel to our Head Office in Scarborough for training and key meetings.
Supporting planning and scheduling of planned and reactive service works
Coordinating with UPS Service Engineers and internal teams to ensure efficient delivery
Managing service equipment and parts, including preparation, dispatch, tracking, and returns
Collating documentation and reports, including RAMS, site inductions, timesheets, and service reports
Supporting job costing and billing, ensuring accurate and timely processing
Monitoring work in progress, ensuring jobs are completed on time
Handling customer queries and communication, including billing queries and Purchase Order amendments
Maintaining accurate work management system records
Collaborating with internal teams to support service delivery and wider business objectives
At least 2 years’ experience in a commercial technical environment
Experience communicating with customers in a fast-paced or pressured environment
Strong organisation, prioritisation, and time management skills
Excellent communication and interpersonal skills
A proactive, detail-focused approach with a positive attitude
Confidence using IT systems, including Microsoft Office and Excel
Ability to work independently and collaboratively as part of a motivated team
A customer-focused mindset with strong problem-solving skills
A full UK driving licence would be beneficial but is not essential