This role is based in Scarborough, working within our Service division to support the efficient delivery of Uninterruptible Power Supply (UPS) service contracts and ensure customers receive a high-quality, reliable service.
Acting as the primary point of contact for customers, providing a professional and responsive service
Supporting planning, forecasting, and scheduling of planned, remedial, and reactive service works
Coordinating engineers, specialist tools, and materials to ensure efficient service delivery
Managing contract documentation, including engineer permits, authorisations, site inductions, and RAMS
Handling customer queries and escalations, including billing matters and Purchase Order amendments
Supporting invoicing and contract management, ensuring customer and contractual requirements are met
Coordinating warranty claims and contract repairs in line with customer expectations
Maintaining clear communication with customers and internal teams to resolve issues and support service delivery
Collaborating with Contract Managers, Project Managers, and Service Support teams to improve operational efficiency
Contributing to departmental KPIs and business objectives
At least 2 years’ experience in a similar service coordination role
Strong planning, organisation, and time management skills
Excellent communication, interpersonal, and customer service skills
Good negotiation and influencing abilities
Confidence using Microsoft Office, including Outlook, Word, Excel, and PDF documents
A proactive, customer-focused approach with strong problem-solving abilities
Ability to work independently and collaboratively in a fast-paced environment
A positive, resilient attitude with the ability to manage competing priorities
A strong commitment to health and safety and delivering high-quality service
Willingness to learn, develop, and adapt to industry and technical changes