This is a full-time maternity cover role for approximately 15 months, based at our Scarborough office, within our Service division, supporting the coordination and delivery of Uninterruptible Power Supply (UPS) service contracts, including planned, remedial, and reactive work.
Acting as the primary point of contact for customers, handling queries and service requirements
Planning and scheduling planned, remedial and reactive service work
Coordinating engineers, specialist tools and materials for site visits
Managing permits, authorisations, inductions and RAMS for contract visits
Handling billing, purchase orders, warranty claims and contract repairs
Working with internal teams to maximise efficiency and meet customer needs
2+ years’ experience in a similar service-based role
Excellent planning, organisation and time management skills
Strong communication and customer service skills
Good negotiation and influencing skills
Experience using Outlook, Word, Excel and PDF documents
A proactive team player who can also work independently in a fast-paced environment