This role is based at our Scarborough office, working as part of our Service division to support the coordination and delivery of generator service contracts.
Coordinating service contracts, including scheduling regular maintenance, call-outs and remedial works
Acting as the primary point of contact for customers, managing written and verbal communication
Organising engineer access, parts and equipment to support job delivery
Managing jobs efficiently through to invoicing
Liaising with internal departments to meet customer requirements
Working closely with the Generator Operations Manager to support contract efficiencies
Previous experience in planning, scheduling and customer service
Strong organisation and multitasking skills
Excellent written and verbal communication skills
Strong attention to detail and the ability to use your own initiative
Ability to work independently and as part of a team in a fast-paced environment
A proactive, customer-focused approach